Our services
Everything your business runs on, looked after
Remote first, on site when it needs it. Most issues are solved without anyone leaving the office.
Remote support
We connect securely and fix it while you carry on working.
On-site visits
When something needs hands on it, we drive out — usually the same day.
Day to day
Microsoft 365 and email
Mailboxes, licences, shared calendars and the spam that gets through.
Behind the scenes
Backups you can restore from
Backed up nightly and test-restored, so you know it works before you need it.
On the ground
Networks and wifi
Access points, cabling and the dead spot in the back office.
Everything included
What the monthly fee covers
Everything below is included in the monthly fee — no per-ticket charges.
- 24/7 monitoring
- Asset register
- Patching and updates
- Daily backups
- Email security
- Multi-factor sign-in
- Same-day response
- Cyber essentials
New starters set up fast
New person starting Monday? Their laptop and logins are ready Friday.
Hardware sourcing
We buy the right hardware at trade prices and set it up before it lands.
Plain English
We explain what happened in words you can repeat to your team.
Common questions
Frequently asked questions
How quickly do you respond when something breaks?
Urgent problems are picked up within the hour, and most within minutes. If your business has stopped, you go to the front of the queue — that is the whole point of a support plan.
Do we have to sign a long contract?
No. Plans run month to month. Give us 30 days notice and we will hand over your documentation, passwords and access cleanly.
What happens if we need someone on site?
We come out. Remote fixes cover most of it, but cabling, hardware and anything physical needs a person, and that is included on the Managed and Complete plans.
Can we keep the hardware we already have?
Almost always, yes. We will review what you are running, tell you what is fine to keep, and only recommend replacing something when it is genuinely holding you back.
Who actually answers the phone?
One of us. There is no call centre and no first-line script — you get the same small team every time, and they already know your setup.
What is not included in the monthly fee?
Hardware, software licences and major project work are quoted separately. Everything in the plan list is covered, and we tell you before anything falls outside it.
How does switching to you work?
A short review of what you have now, then a handover we schedule around you — usually a week from first call, with no downtime for your team.
What if my question is not here?
Ask us. If it is not covered above we will give you a straight answer rather than a maybe.
Ready to hand IT over?
We will review what you are running now and tell you honestly what needs doing — no charge, no obligation.